Refund policy
Refund & Return Policy
We hope you love your order! Because our squishies are personal-use products, all sales are final and we do not accept returns or exchanges for change of mind.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.
Email: support@squishyland.us
Please include:
- Your order number
- A photo or short video clearly showing the issue
- A brief description of the problem
Once reviewed and approved, we may provide a replacement or refund. In most cases, you will not need to return the damaged, defective, or incorrect item.
Refunds or replacements are not available for normal wear and tear, damage caused after delivery, minor variations in color, texture, packaging, or appearance, or items that have been intentionally damaged or altered.
We reserve the right to deny refund or replacement requests that show signs of misuse, abuse of our policy, or repeated or unusual claims.
Missing Items
If an item is missing from your order, please contact us within 7 days of delivery with your order number and details of the missing item.
Please note that orders containing multiple products may sometimes arrive in separate packages. We will review the shipment before issuing a replacement or refund.
Lost or Delivered Packages
If your package appears to be lost in transit, please contact us so we can review the tracking information and investigate with our fulfillment partner or shipping carrier.
If tracking shows your package was delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier.
Packages marked as delivered will be reviewed on a case-by-case basis and are not automatically eligible for a refund or replacement.
Order Cancellations & Changes
If you need to cancel or change your order, please contact us as soon as possible.
We cannot guarantee cancellations or changes once an order has entered processing or fulfillment. Once an order has shipped, it cannot be canceled.
Approved Refunds
Approved refunds will be issued to the original payment method. Processing times vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the order qualifies for a full refund due to an error with the order.
Questions?
If there is a problem with your order, please contact us at support@squishyland.us. We’ll review the issue and do our best to make it right.