Shipping policy
Shipping Policy
Thank you for shopping with Squishy Land! 💕 We’re so excited to get your squishies on their way to you.
Order Processing
Orders are typically processed within 1–5 business days before shipment. Processing times may be slightly longer during holidays, sales, or periods of high order volume.
Once your order has shipped, you’ll receive a shipping confirmation with tracking information when available.
Estimated Delivery Times
After processing, most orders are expected to arrive within approximately 10-20 business days.
Please keep in mind that delivery times are estimates and are not guaranteed. Shipping delays may occasionally occur due to carrier delays, weather, customs, holidays, or other circumstances outside of our control.
Multiple Packages
Some products may be fulfilled from different locations. If your order contains multiple items, they may arrive in separate packages and at different times. You will not be charged additional shipping fees because your order was divided into multiple shipments.
Tracking Your Order
When tracking information is available, it will be provided after your order ships. Please allow a few business days for tracking information to begin updating after receiving your tracking number.
Incorrect Shipping Addresses
Please double-check your shipping information before placing your order.
If you notice an error, contact us as soon as possible. Once an order has entered processing or has shipped, we cannot guarantee that the shipping address can be changed.
Squishy Land is not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Delayed Packages
If your package appears significantly delayed or lost in transit, please contact us so we can help investigate the shipment.
If tracking shows your package as delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier. We’ll do our best to assist when possible.
Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos or a short video showing the issue.
Once reviewed and approved, we may offer a replacement or refund. In most cases, you will not be required to return the affected item.
Questions?
If you have any questions regarding your shipment, please contact us at:
support@squishyland.us
Please include your order number so we can assist you as quickly as possible.
💗 Thank you for supporting Squishy Land!